Shipping policy

 SHIPPING UPDATES 

WE CURRENTLY SHIP WITHIN CANADA ONLY. DUE TO INCREASED TARIFFS & INTERNATIONAL SHIPPING OBSTACLES, WE ARE NOT SHIPPING OUTSIDE OF CANADA.

To purchase Good Egg Books outside of Canada, please visit KITCHEN ARTS & LETTERS. 

 

SHIPPING:

• Customers can choose either Canada Post, UPS or Trexity local delivery as their shipping option.
• Customers are responsible for making sure the details of their order, shipping options (speed, tracking, delivery guarantees), and delivery addresses are correct. 
• Shipping options are offered in real-time via Shopify's integrated API with Canada Post. Costs, shipping times, etc., are controlled by Canada Post.
  
• Tracking and time guarantees are the responsibility of the customer & the shipping option of their choice. Once checkout is complete, there is no turning back!
• Transit times begin when your parcel enters the mail stream, usually within 2-3 days of placing your order.
• Once your order has been processed by the shipping carrier, Good Egg relinquishes all liability and/or responsibility for lost or damaged goods. Should your order arrive damaged or be lost/misdelivered, please contact the shipping provider. 
• Good Egg is a locally owned, bricks & mortar shop that runs on little more than strong coffee, elbow grease and cute stickers. Keeping that in mind, orders received will be processed within 2-3 days.

IN-STORE/CURBSIDE PICK-UP at 156 Augusta Avenue:

• During check-out, please select in-store pick-up as your shipping option.
• You will receive an email notification when the order is ready for pickup.
• Generally, orders are ready for pick-up within three hours. 
• Check your spam/junk folder should a notification not be received. It's not our favourite place to be, but we understand how we ended up there. 

What you need to get your goods:

• Your order confirmation email.
• You may be asked for a valid government photo ID that matches the name on the billing information. We may not. We like to keep you on your toes.

It might be a good idea to give us a call at 416.596.1171 before you make your way down to us if you haven't received an email from us to make sure that your order is ready to go.